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November 21, 2008

Red Hat says it is now offering enhanced SLAs (service level agreements) with the proven advantages of the Linux operating system through its Red Hat Advanced Mission-Critical Program. The program was designed by Red Hat, with joint collaboration with Fujitsu on the mission-critical support framework, to provide unprecedented service levels, support and product lifecycles for participating Red Hat Enterprise Linux members.

The Advanced Mission-Critical Program expands the advantages of Enterprise Linux to customers requiring greater service and support levels. Driven by customer demand, these new capabilities are designed initially to meet the uniquely demanding, high-availability requirements of mission-critical customers in Japan and in other countries.

Some of the features provided by the Advanced Mission-Critical Program include:

Through the Advanced Mission-Critical Program, Red Hat offers assurance that customers' hardware and software platforms are qualified and supported at levels previously available on mainframe-class systems.

Servers bearing the Advanced Mission-Critical Program logo can deliver substantially reduced total cost of ownership (TCO) that can save significant acquisition and operating costs, and heightened levels of service, all with the flexibility of industry-standard hardware platforms such as Intel.

Scott Crenshaw, vice president of the Platform Business Unit at Red Hat says "we continue to transform what IT can deliver to the enterprise through the strategic use of Linux and open source. Advanced Mission-Critical systems represent a major milestone for the industry. Red Hat is one of the few Linux vendors to offer a mission-critical program."

"This represents a new choice for customers running the most critical applications. It also demonstrates the powerful potential for Linux - from mainframes to small servers -- as the datacenter operating system of choice for customers. Red Hat is proud to lead the way in demonstrating once again that open source can benefit the entire enterprise," added Crenshaw.

Source: Red Hat.

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